Teller I - Bern Branch

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This position is located at the Bern Branch

General Responsibilities: Responsible for performing a variety of duties to support the efficient and accurate paying and receiving function of the branch according to Bank policies and procedures; balances drawer daily; providing customers with direct service, as appropriate; taking advantage of referral and cross-selling opportunities; coordinating work within the unit, as well as with other units and/or departments; reporting pertinent information to the immediate supervisor; responding to inquiries or requests for information.
Essential Duties:  Greets and assists each customer in a friendly and courteous manner; treats each customer as an individual; being alert, well-informed, and as accurate in transactions as possible; Serves bank customers at an assigned teller station by processing a variety of transactions quickly and accurately; Accepts and processes deposit transactions; Cashes checks and processes withdrawal transactions within approved authority and operating policy, ensuring proper identification is obtained and verifying sufficient funds are available; Accepts and processes all types of loan payments, credit card payments, and other related payments; Sells Official Checks & Money Orders; Redeems Savings Bonds; Issues approved cash advances on Bank accepted credit cards; Transfers funds between accounts as required; Prepares daily settlement and proof of cash transactions; balances cash drawer accurately, quickly and efficiently on a daily basis; Prepares daily work for delivery to the Proof Department; Balances general ledger and demand deposit account to the paying and receiving function, e.g., Utilities, Savings Bonds, Official Checks, Money Orders, Coin, intern-bank accounts, etc.; Prepares and reviews reports relating to the function, e.g. Currency Transaction Reports (CTRs), Bank Secrecy Reports, etc.; Maintains supplies and an awareness of Teller supply inventory control; Processes night deposit, mail deposit, ATM deposit and courier deposit transactions; Maintains an approved level of cash, sells excess cash and/or mutilated cash when appropriate. Verifies and wraps coin and/or currency for vault control purposes; Balance and/or service ATM machines when necessary; Takes an active role in sales and cross-selling of products to achieve any assigned goals; actively refers customers to appropriate customer service personnel; Maintains a thorough knowledge of the features and benefits of all bank products and services in order to ascertain customer needs and to refer in conjunction with these needs; Provide safe deposit box service to customers; Works Saturdays and evenings as required; opens and close the branch as required; Reports pertinent information to the Teller Supervisor or immediate supervisor as requests, or according to an established schedule; complies information as necessary or as directed and provides data to appropriate Bank personnel; Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the Bank’s compliance with all regulatory requirements; insures that the unit and all personnel adhere to the same.
Required Education, Training, Experience: A high school diploma or equivalent with a demonstrated ability in customer service; Moderate reading, writing and grammar skills, proficient accounting, analytical and mathematics skills; proficient PC skills; proficient interpersonal relations, communicative and sales skills; moderate typing and ability to operate various office machines; ability to lift approximately(0) to (50) pounds of coin; proficient hand-eye coordination; visual and auditory skills; A minimum of six (6) months experience in a cash handling and/or customer service position is normally required.

Location: 909 West Leesport Road, Leesport, PA
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