Help Desk Specialist III - IT

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SUMMARY OF RESPONSIBILITIES:

Responsible for numerous networking and client/server related IT projects. Responsible for configuring Windows in a client and server environment, and limited business and financial client and server software. Troubleshoot and diagnose network communication errors and perform the proper procedures to assure minimal downtime.

 

  • Provide exceptional technical support for end users in person or via phone and remote access.
  • Work as a team lead under minimal supervision, documenting best practices and establishing new procedures as needed.
  • Interact daily with supervisor, peers, and users and demonstrate excellent verbal & written communication and customer service.
  • Assist as needed with Level 1 & Level 2 issues. Take ownership of and resolve Level 2 issues when necessary. If needed, escalate Level 3 issues to Network and/or the Systems Analyst team.
  • Work with multi-platform Information Technology solutions.
  • Work with other IT staff and 3rd party vendors to ensure the timely, accurate, planned completion and implementation of technology hardware and software projects.
  • Conduct training at various levels to different audiences concerning new business and financial software and hardware solutions.
  • Maintain technical expertise in areas of networking, computer hardware and 3rd party software integration and connectivity.
  • Conduct research, identify vendors, develop requests for proposals (RFP), analyze proposals, and recommend sound strategies for both small and large scale technical projects.
  • Conduct daily monitoring and maintenance activities in accordance with prescribed protocols to ensure the most effective utilization and performance of the computer systems.
  • Perform other duties and responsibilities as assigned by management.

 

EDUCATION AND/OR EXPERIENCE:

High school diploma or general education degree (GED); plus five years previous or related experience.

 

CFE Federal Credit Union is an Equal Opportunity Employer.

 

 
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