Senior Collection Specialist

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Specialty Collections:

Makes recommendation regarding negotiated resolutions and bankruptcy matters based on thorough knowledge of Chapter 7 & Chapter 13 bankruptcy laws, and rules and regulations. Assists Lead Specialty Collections in repossessions, foreclosure activities, and legal requirements. Works directly with credit union counsel and member's attorney to minimize credit union loss related to asset disposal, inventory and liquidation of assets. Coordinates reporting tools for vendor performance in accordance with Gramm-Leach Bliley Act (GLBA) standards.

Audits and reconciles monthly agency billing statements & bankruptcy trustee payments.

Prioritizes workload to meet or exceed department goals.

Accurately gathers data on specialty collection trends and submits monthly reports to management, prepares monthly bankruptcy reports/charge-off analysis.

Acts as liaison to branch on bankrupt and charge-off accounts.

Coordinates placement of loans to outside collection agency.

Ensures accurate preparation of all legal documents and performs all required account maintenance upon notification

Monitors recommendations from agency for sound collection practices and ensures that collection activity meets credit union standards.

Applies skip tracing and negotiates acceptable payment arrangements for pre/post-charge off accounts, while exhibiting superior follow up skills for payment resolution in an expedient and professional fashion.

Telephone Collections:

Collection of Negative Shares & Courtesy Pay within assigned area of accountability: Contacts credit union members by telephone to arrange payment commitments. Prioritizes workload to meet or exceed monthly collection and phone goals. Interacts with collection agencies and attorneys, testifies in civil court proceedings and recommends settlement proceedings.

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