Benefit Specialist

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Food Bank For New York City recognizes 30 years as the city's major hunger-relief organization working to end food poverty throughout the five boroughs. As one of the country's largest food banks, our mission is to end hunger in New York City by organizing food, information and support for community survival and dignity. As the city's hub for integrated food poverty assistance, the Food Bank tackles the hunger issue on three fronts — food distribution, income support and nutrition education — all strategically guided by its research.

Primary purpose of the position:  As a member of direct service outreach team, this position is responsible for educating and connecting low-income New Yorkers to the Supplemental Nutrition Assistance Program (SNAP) and other public benefits that they may be eligible to receive.

Principle duties and responsibilities:

  • Review families’ and individuals’ eligibility for the Supplemental Nutrition Assistance Program (SNAP, formerly known as the Food Stamp Program), as well as other public benefits, and assist clients through the application processes;
  • Answer the Food Bank's multi-lingual benefits call center, respond to requests for information, and follow up with callers;
  • Travel with laptop and relevant materials to various agencies, sites and events citywide to conduct and participate in community outreach;
  • Schedule appointments and travel to partner organizations to submit SNAP applications and documents;
  • Conduct regular and ongoing client follow-up, and provide case review assistance and advocacy to clients who may experience benefits problems and issues;
  • Track all pertinent client information in approved system, and complete reports as assigned;
  • Provide introductory orientation and supervision to call center volunteers and others;
  • Other duties as assigned.

  • Strong interest in, along with some familiarity of, public benefits and anti-poverty issues required;
  • Bilingual English / Spanish (preferably multiple major dialects), along with some ability to translate materials, required;
  • Availability to work some evenings and weekend hours as needed required.
  • Two years direct social service client experience and Bachelor's degree preferred;
  • Experience and willingness to work with diverse and special populations, and the ability to collaborate with representatives from partner organizations;
  • Strong customer service, organization and communication skills;
  • Ability to work independently and travel to different locations throughout the five boroughs;
  • Proficiency in Microsoft programs.
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