This Career opportunity is located at our Northpointe Branch.
General Responsibilities: Responsible for performing all of the duties assigned to a Teller involving the processing of numerous customer transactions; preparing and maintaining various clerical records, forms, and reports; working as an active member of the office sales/service team; completing the documentation and performing point-of-sale processing on all types of new deposit accounts; providing customers with direct service, as appropriate; taking advantage of selling and cross-selling opportunities; communicating with manager/supervisor on factors affecting the sales/service function; providing required information on sales and service activities.
Essential Duties: Greeting each customer in a friendly and courteous manner; treating each customer as an individual; being alert, well-informed, and as accurate in transactions as possible;; Accepts checking and savings deposits and makes withdrawals in accordance with bank policy; Accepts various payments, i.e., mortgage payments, loan payments, club payments, etc.; processes such payments; Maintains an approved level of cash; manages cash drawer to limit of exposure of cash; turns in excess and mutilated currency; Sells money orders, may redeem bonds; Processes night and mail deposits; May open and close office and vaults, under dual control; May sign Bank Official Checks within authorized limits; Prepares daily settlement and proof of cash transactions; balances drawer daily; Responds to telephone inquiries from customers regarding balances, withdrawals, verification of accounts, etc.; Performs various clerical duties as assigned including maintaining records and preparing a variety of forms and reports; Maintains an awareness of new business opportunities with customers; actively refers customers to appropriate sales personnel when these opportunities are available; May prepare payrolls and coin orders for businesses; may balance bonds, bank money orders, and ATMs; May assist with coaching new Tellers by providing guidance and reinforcing skills learned in the classroom environment; Jointly establishes quantitative sales objectives, with assigned supervisor, on an annual basis; this activity to be integrated with the offices annual marketing/sales plan; Solicits new business from present and prospective customers; maintains ongoing business relationships with present customers in order to take advantage of additional cross-selling opportunities; Provide sales information on a timely basis in order that this information may be included as part of monthly and year-to-date sales performance reports; Monitors individual sales performance; discusses performance with appropriate supervisor on a frequent basis; Maintains a thorough knowledge of the features and benefits of all bank products and services in order to ascertain customer needs and to sell in conjunction with these needs; Provides direct service to customers of the bank with respect to deposit products and services; supplies pertinent information on other products and services, e.g., loans, trust, etc.; Assists customers in obtaining specialized services from other bank departments as necessary; provides help to customers with specific inquiries or service problems; Performs various general administrative duties.
Required Education, Training, Experience: A high school diploma or equivalent with a demonstrated ability in customer service; Proficient reading, writing and grammar skills, accounting, analytical and mathematics skills; proficient PC skills; proficient interpersonal relations, communicative and sales skills; moderate typing and ability to operate various office machines; ability to lift approximately (0) to (50) pounds of coin. A minimum of one (1) year experience as a Teller, or in a cash handling and/or customer service position is normally required.