Senior Customer Service Representative VMS

Please fill in the information below and use the navigational buttons to continue.
Warning: Using your browser's Back and Forward buttons may produce undesirable results.
This career opportunity is located at our Blue Bell Branch

General Responsibilities:
 Responsible for performing a variety of duties to support the consumer sales and service function of a community office; coordinating work within the unit or department, as well as with other departments and units; reporting pertinent information to the immediate supervisor; responding to inquiries or requests for information.
Essential Duties:Greets each customer in a friendly and courteous manner; treating each customer as an individual; being alert, well-informed, and as accurately assisting with inquiries and sales; Discusses benefits and features of Bank products and relates them to the customer needs providing solutions; Completes the documentation and performs point-of-sale processing on all types of new accounts, e.g., loans, deposits, etc.; Provides support to Customer Service personnel engaged in establishing quantitative customer service and sales objectives on an annual basis as warranted; this activity to be integrated with the office’s annual marketing/sales plan; Provides assistance, as requested, to office customer service personnel involved in soliciting new business from present and prospective customers; maintains ongoing business relationships with present customers in order to take advantage of additional cross-selling opportunities; Provides customer service information on a timely basis in order that this information may be included as part of monthly and year-to-date performance reports; Plays a leadership role in achieving branch sales goals; works with branch staff to develop a sales plan breaking goals down to weekly numbers that staff can manage; meets individual sales goals; Provides direct service to customers of the Bank with respect to deposit products and services; supplies pertinent information on other products and services, e.g., loans, trust, etc., as needed; Assists customers in obtaining specialized services from other bank departments as necessary; provides help to customers with specific inquiries or service problems; Maintains an awareness of new business opportunities with customers; actively refers customers to appropriate customer service personnel as warranted when these opportunities are available; May require Nationwide Mortgage Licensing System & Registry (NMLS) registration to assist with the consumer and residential lending process; May serve as a Teller, or Teller Supervisor when required.
Required Education, Training, Experience: A high school diploma or equivalent with a demonstrated ability in customer service. College degree preferred, become a Notary;   Proficient reading, writing, grammar, and mathematics skills; moderate typing skills; moderate PC skills; proficient interpersonal relations and communicative skills; demonstrated sales ability, ability to get customers to take actions with their money; a comprehensive knowledge of all bank forms and documents used in opening new accounts; a working knowledge of bank consumer products and services, along with the operating policies and procedures that impact these products; visual and auditory skills; technical skills sufficient to provide training and guidance to Customer Sales/Service Representative(s); A minimum of two (2) years’ experience in related positions preferred. In addition the preferred experience requirements, promotion from a Customer Sales/Service Representative to a Senior Customer Sales/Service Representative is contingent upon the incumbent’s ability to effectively perform multiple tasks, duties, and job throughout the division, department, or unit.

First Name *
Last Name *  
Email Address *  
Country *  
Address Line 1 *  
Address Line 2  
City *  
State *  
Zip Code *  
Daytime Phone *  
Evening Phone  
Voluntary Self-Identification Information
Completion of this information is voluntary and is not a requirement. This information will in no way affect the decision regarding your application. This information will be kept confidential.
EEO*   "EEO is the Law" poster     "EEO es la Ley" cartel     Why are we asking?

      Ethnicity   Hispanic or Latino
Not Hispanic or Latino

         Select one or more values
American Indian or Alaska Native
Black or African American
Native Hawaiian or Other Pacific Islander
Two or More Races
  Protected Veteran Status*
  If this employer is not a federal contractor or subcontractor, they are not required to report on applicant Protected Veteran Status. Click the Why are we asking? link for more information.
      Why are we asking?     What is a Protected Veteran?

  Section 503 Disability Status
  If this employer is not a federal contractor or subcontractor, they are not required to report on applicant Section 503 Disability Status.

* required fields
Disabled Back Button     Cancel Button     Disabled Finish Button     Next Button