Customer Service Rep-Corp

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East Coast Region

 

The Neil Jones Food Company, Purveyors of superior quality, fresh packed California tomatoes and Northwest fruit, headquartered in Vancouver, Washington seeks a customer service/data entry representative to join our Vancouver, WA based team.  The Neil Jones Food Company is a well-established privately held food Manufacturing Company with

Summary of this position: 

Handles all aspects of daily order fulfillment, general order management and assisting customers with various requests for information (packing slips, certificates of analysis, specification sheets, etc);  coordinate tasks with Brokers and Regional Sales Managers as needed; and maintains a positive and professional attitude and contributes to the team in a positive way.

 

Key Responsibilities:

·         Answers busy phones

·         Responds to customers requests in a timely manner, generally within 2 hours.

·         Enters all orders into systems per internal processes.

·         Utilizes Order Notes to document issues.

·         Confirms all orders back to customers as soon as possible.

·         Confirms warehouses have all information needed to process orders and to make sure order will be fulfilled when requested.

·         Coordinates with Supply Chain Group and Logistic/Transportation team to make sure products are available when and where requested by the customer

·         Completes and attaches all needed documentation for order.

·         Pulls all documentation for order and gives to Billing Group as needed.

·         Identifies and resolves problems in a professional, timely manner.

·         Focuses on building and sustaining excellent relationships with our brokers, customers and NJFC Sales Team.

·         Creates / Manages Return Material Authorizations as needed.

·         Gathers and forwards information from customers on damaged product/ quality issues then forwards to manager.

·         Participates in project work as assigned.

·         Perform all duties in accordance with safety rules and regulations.

·         Perform other duties as necessary


 

Qualifications

Knowledge, skills and abilities:

·         Excellent communication skills.

·         Excellent Customer Service skills and phone etiquette.

·         Maintains a professional, helpful demeanor at all times

·         Able to manage multiple task simultaneously.

·         Able to maintain a well organized work station.

·         Thorough knowledge of filing systems.

·         Able to do basic to advanced math problems.

·         Knowledge of basic accounting and bookkeeping methods.

·         Excellent conflict resolution skills.

·         Excellent written and oral communication skills.

·         Thorough computer knowledge and supporting software.

·         Fosters a team environment.


Education:

·         High school diploma required.

·         Associates degree or some college preferred.  

 

Experience:

·         2-3 years of demonstrated sales or customer service experience. Or any equivalent combination of experience and training that demonstrates the ability to perform the key responsibilities of this position.

 

WORK ENVIRONMENT:

·        Majority of work requires sitting at a desk or computer terminal for up to 8 hours per day, occasionally traveling between departments or buildings.

·        Must be able to hear, speak, and see clearly.

·        Frequently required to lift and/or carry objects weighing up to 10 lbs.

·      Travel rare but could be up to 10%.

 

Equal Employment Opportunity M/F/D/V


 

 

 
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