Campaign Manager, East

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Campaign Manager, Demand & IT Deal Alert

TechTarget is seeking a Campaign Manager, Demand (CM) who will be a key member of the Operations Team. The CM is primarily responsible for supporting Sales in managing all lead generation and qualified opportunity campaigns from inception to completion to ensure complete customer satisfaction. This includes the day to day responsibility of coordinating the receipt of online media deliverables, scheduling inventory and managing the campaign and all the reporting. The CM works with each internal department and/or individual involved in coordinating the execution of a campaign. The CM will also help in highlighting program performance with the delivery of reporting. Candidates must be logical thinkers with good communication skills who are able to multi-task and work under pressure. This individual needs to be a team player, detail-oriented and comfortable working in a fast paced environment.

Essential Job Functions:

  • Coordinate the receipt of online creative materials from Agencies and/or Advertisers to ensure creative deadlines are met for Online lead generation programs
  • Build relationship with Advertisers to provide support and to fulfill campaign in order to help build a loyal customer base;
  • Communicate daily with the Sales team, Client Consulting, Product Management, Trafficking and Senior Management with regard to campaign status, performance and execution;
  • Provide excellent Customer Service by responding to internal and external customer inquiries over the telephone and through email;
  • Provide order status and performance reports to Sales Reps; and,
  • Work closely with Finance to ensure proper revenue recognition on a weekly basis. This includes preparing Change Orders for both Operations and Finance.

Knowledge, skills and abilities required:

  • Experience working as a Customer Service Representative or Sales Administrator;
  • Excellent oral and written communication skills;
  • Strong organizational skills;
  • Extremely reliable - team player;
  • Professional phone skills;
  • Must have the ability to handle multiple deadlines, phone calls and projects;
  • Must be fast thinker and be able to make decisions quickly;
  • Computer Application literate;
  • B.A. or B.S. degree required;
  • Proven sales and client management abilities, preferably to the advertising and agency marketplace; and,
  • Accurate data entry skills, problem solving ability and the ability to work independently.
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