JOB TITLE: Assistant Manager
REPORTS TO: Residence Manager
DEPARTMENT: Residential Services
SUMMARY: Assists the Residence Manager with staff coordination, program activity and meeting individual needs for one or more residential locations. Works with adults with intellectual and developmental disabilities in a group home setting. Promotes a supportive and accepting environment within the home for the residents and their families and regularly monitors each resident in the home to assure residents’ needs are met. Works alongside the Residence Manager to provide supervision of assigned Individual Support Specialists. Ensures that Residence Manager is informed of daily operations. Performs direct care duties. Promotes independence for individuals served. Provides oversight to house operations during the absence of the Residence Manager.
Job Results & Essential Functions
Measures of Success
Service Plans Implemented (50%)
A. Communicates ongoing status information between direct care staff and clinical/management team including treatment of individuals, staff schedules, and facility status.
B. Assists Residence Manager in monitoring and creating relevant documentation such as individual and/or program documentation, Residential Plan, ISP's, case reviews, and employee reviews.
C. Performs the duties of an ISS; as well as coaches ISS staff in strategies that will help challenging individuals achieve their goals.
D. Communicates/collaborates with families to address their concerns. Serves as a role model to staff on how to positively interact with family members and visitors to the residence.
E. Assists with development of Individual Residential Habilitation Plans and attends case reviews as needed. May act as the leader in plan development.
F. Participates in and coordinates all employee training sessions and/or staff meetings. Helps Residence Manager to develop staff improvement plans and improved service delivery.
G. Participates in State visits as required.
· Required certifications are current as designated by the agency including SCIP-R, AMAP, and First Aid/CPR.
· Supervisor observation of adherence to all policies and procedures including, but not limited to, ethical standards of practice (e.g. confidentiality, informed consent), the handling of events, emergencies, operation of agency vehicles, and petty cash.
· No instances of filed reports relating to IPOP
· Is a supportive and positive participant of the House Management Team.
· Maintain/progress Individual in goals
· Supervisor’s observation that program observation documentation demonstrates employee is performing to expectations
Productive Team (25%)
A. Collaborates with the Residence Manager to ensure staff are assigned to the appropriate tasks; work is scheduled effectively; and checkpoints and controls are set for monitoring progress.
B. Participates in the new hire selection process.
C. Provides instruction to employees to correct and/or improve performance. Elevates performance issues that cannot be resolved through instruction/correction to the next level of management for possible disciplinary action.
D. Supports Staffing Manager by assisting in identifying methods to fill staffing gaps.
Supervisor’s observation that:
· Work product is delivered as scheduled and with the desired level of quality.
· Feedback on candidates is helpful.
· Tasks are delegated to employees that are appropriate for their skills and capabilities.
· Performance issues are elevated in a timely manner and with appropriate documentation.
Compliance & Documentation (15%)
A. Documents daily activities and provides feedback to supervisors on their direct observations of the needs, progress and condition of individuals.
B. Reviews data collection and prepares written progress notes at the frequency stated in the ISP.
C. Maintains confidentiality of records relating to individual’s treatment.
D. Shares responsibility with the Residence Manager in ensuring that the petty cash, credit cards, and personal allowance funds of residents are secure and that residential financial policies are adhered to at all times.
E. Reviews documentation prepared by ISS staff to ensure it is complete and accurate.
F. Completes monthly summaries.
· Periodic audits reflect accurate, complete, and up-to-date documentation
· Zero instances of breach of individual confidentiality
· Audits demonstrate petty cash, credit cards, and personal allowance funds are managed according to regulations
· # corrections required are minimal
· Documentation contains enough detail to adequately reflect situation
Individuals Receive Medications as Ordered (10%)
A. Provides administration and supervision of medication administration to individuals that are consistent with medication administration guidelines and individual care plan.
· Exceptional Performance = Zero documented medication errors or events
· Fully Proficient Performance = No decertifications during the year (per policy, five or fewer points at any time during the year)
· Developmental Performance = One to two decertifications during the year (per policy, decertification occurs when six or more points are accrued)
· Unsatisfactory Performance = Permanent decertification (per policy, permanent decertification occurs when there have been three decertifications during any twelve month period, or at the discretion of the supervising RN, at any time, if the health and safety of the individuals is at risk)
Minimum Education & Experience
High School diploma or GED required. Two years experience working within a human services field required. Experience working with individuals with intellectual and developmental disabilities preferred.
· Valid and current SCIP and AMAP certifications or completion within required timeframes.
· Valid NYS Driver's License. Availability of insured personal vehicle to transport self and/or individuals as necessary.
· Basic Computer Literacy as evidenced by the ability to go online and conduct basic searches on the Internet, check his/her email account, create and send e-mail with an attachment and use simple email features. Can open spreadsheets and word processing documents to read and make simple edits.
· Excellent communication skills both verbal and written.
· Strong problem solving ability and leadership skills.
· Must demonstrate sensitivity, objectivity and tact.
· Positive attitude and tolerance for stress.
· Ability to demonstrate sensitivity to and respect for the diverse cultural backgrounds and practices of individuals, families, regulatory agencies and staff.
· Standing 10% of the time. Walking 60% of the time. Sitting 30% of the time.
· Frequently required to lift, stoop and reach.
· Occasionally required to kneel, push and pull.
· Required to exert up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently.
· Ability to use medical equipment such as Hoyer, SARA lifts and push/pull wheelchairs and carts (grocery).
· Close visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned or perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading, or visual inspection.
· Ability to work schedule inclusive of one shift each weekend.