Instructional Technologist

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The position of Instructional Technologist is a full time exempt position of 40 hours per week providing instructional technology training and support to a wide constituent base including deans, education directors, and faculty. This position reports to the Manager of Online Education.

I. Responsibilities and Duties
  • Training
    • Provide instructional technology training and consulting through in person individual and group meetings, and asynchronous workshops.
    • Author and update internal support documentation and video tutorials.
    • Interface with Deans and Education Directors to identify instructor needs.
    • Develop creative training aids to adapt to a wide variety of learning styles.
  • Software Support
    • Become resident expert on learning technology – Moodle, VoiceThread, Google Apps for Education, Camtasia, etc.
    • Triage and resolve technical issues pertaining online learning tools.
    • As main point of contact, manage third party helpdesk support group.
    • Manage course deployment procedures such as copying over course shells and ensuring integrity of courses (links, VoiceThread, reformatting pages, etc.)
  • Instructional Assistance
    • Advise faculty in integrating educational technologies into hybrid courses including course wikis, blogs, podcasts, and creation of audio, video, and basic multimedia files.
    • Work with instructional designers to create and evolve competency based education model.
    • Assist instructional designers in ensuring integrity of technical aspect of courses.
  • Research and Development.
    • Research and recommend instructional tool use in alignment with identified best practices.
II. Standards of Professionalism
A. Team and Interpersonal skills:  Success in this position requires positive relationships with other team members including support staff and more senior staff.  These persons must thus be approached in a way that makes them feel valued as individuals and team members and takes into account the necessities of work as seen from their perspective.
 
B. Service orientation:   Success in this position requires a service-oriented perspective in which, to the greatest extent possible, students and faculty are treated in such a way as to feel valued and well served in their contacts with the school through you.
 
C. Confidentiality and discretion:  Success in this position requires the ability not only to maintain the confidentiality of prospective/student and faculty records, but also the ability to discern when it is appropriate to divulge privileged, if not necessarily confidential, information.

III.Qualifications
  • Bachelor's degree or a suitable combination of education, training and experience resulting in the requisite skills.
  • Experience in technical training or mentorship.
  • Experience building and editing content in a learning management systems, preferably Moodle.
  • Demonstrated success in using/supporting technology applications in an educational environment.
  • Demonstrated knowledge of and expertise with computer operations and software
  • Experience creating and deploying training videos using tools (Camtasia, YouTube, etc.)
  • Demonstrated experience in website creation and/or design with basic HTML/CSS knowledge.
  • Ability to effectively manage time and prioritize tasks to meet deadlines with strong attention to detail. 
  • Ability to work independently and collaboratively. 
  • Excellent verbal and written communication skills.
  • Patience in working with individuals with little or no experience using technology.  
  • Ability to learn new software or web applications quickly.
IV. Requirements
  • Must be able create training documentation in multiple formats through written directions, images, and video.
  • Must be able to speak clearly and understand spoken communication.
  • Must have a strong attention to detail.
  • Some late hours required for training and troubleshooting during select times in each term.
 
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