Branch Manager - Des Plaines, IL

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Alliant Credit Union, the largest credit union in Illinois, is seeking a motivated Branch Manager II to oversee the Des Plaines office. The successful candidate will be responsible for managing the overall operations of the assigned branch office to include member service, product sales, new member growth, business development, employee development, and facility management. Work involves managing branch operations while identifying and acquiring new local partner relationships with midsize employers (150+ employees). The incumbent is also tasked with independently developing sales and service strategies for their assigned branch office and demonstrates a proven history of consistently achieving all branch goals. Resources to do the job require reliance on technical knowledge of credit union policy regarding branch operations and personnel management. General supervision is received from the Area Sales & Service Leader.

Responsibilities of the Branch Manager II:

Personnel Management:
Responsible for daily supervision of service center employees.
Manages exempt/non-exempt and contract employees to include staffing and hiring to the right fit/right talent model.
Manages employee performance to include conducting regular performance reviews and employee development plans. Ensures on-going training. Facilitates corrective action and/or terminations when necessary.
Establishes and ensures compliance with office procedures consistent with credit union policies.

Training and Coaching:
Accountable for ensuring staff maintains a thorough knowledge of all credit union products, services, features and benefits to guarantee compliance and achievement of branch goals.
Creates and monitors individual development plan for each direct report.
Trains staff on all policies and operations at the branch office.
Responsible for implementing and supporting employee engagement initiatives.
Serves as a resource to branch office employees in resolving complex member issues.
Provides employee(s) with on going and timely feedback regarding their job performance.
Aligns job responsibilities to individual employee talents
Provides support at other branch locations; shares best practices with other
Managers.
Partners with other credit union staff in organizing and attending outside
events.
Effectively collaborates with other credit union departments.

Sales and Service:
Responsible for prospecting locally for new Community Partnerships and SEG opportunities.
Conducts and coordinates local member group visits and presentations.
Assesses partnership fit with the business.
Organizes and participates in outside networking community events.
Mentors others in presentation and business development skills.
Owns all internal and external products sales and promotions.
Consistently meets or exceeds sales performance goals and branch sales and service marketing plans.
Acts as primary sales consultant through generating new lending opportunities by leveraging branch walk-in traffic, participating in outside networking and community events, and outbound telemarketing to new and existing members.
Responsible for coordinating and participation in outside networking and community events
Independently develops strategies for achieving branch performance goals.
Supports and partners with Area Sales and Service Leader in development of Regional strategies.
Creates, at a minimum quarterly, local business sales and service marketing plans.
Turns member contact into an internal promoter of ACU.
Creates enduring and long lasting partnerships.

Requirements of Branch Manager:
Completion of a Bachelors degree and minimum five years management experience in a credit union or banking environment; or an equivalent combination of training and experience. Previous sales experience required; demonstrates entrepreneurial behavior and the ability to close a sale and acquire new business. Must demonstrate understanding of sales principals; sales cycle and associated processes. Must demonstrate success in developing, monitoring and evaluating comprehensive marketing plans. Successful track record of setting, then meeting or exceeding, individual and team objectives. Demonstrates high level ability to create, customize and deliver presentations to a vast variety of audiences. Proficiency in Microsoft Word, Outlook, and Excel preferred. 30% travel, some evenings and weekends required
 
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