Computing Asst

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The Computing Assistant position is a part-time position (15-30 hrs/week) that provides technical computing support for staff, students, and faculty.
I. Responsibilities and Duties
·         Provide Tier 1 help desk support for a variety of calls from students, faculty, and staff.
·         Ensure the proper operation of lab computer and peripheral equipment
·         Maintain computing environment which includes repairing hardware, installing and troubleshooting software
·         Check out lab equipment
·         Track all cases through ticketing system
·         Other tasks as assigned
II. Standards of Professionalism
A.Team and Interpersonal skills: Success in this position requires positive relationships with other team members including support staff and more senior staff. These persons must thus be approached in a way that makes them feel valued as individuals and team members and takes into account the necessities of work as seen from their perspective.
B.Service orientation Success in this position requires a service-oriented perspective in which, to the greatest extent possible, students and faculty are treated in such a way as to feel valued and well served in their contacts with the school through you.
C. Confidentiality and discretion: Success in this position requires the ability not only to maintain the confidentiality of prospective/student and faculty records, but also the ability to discern when it is appropriate to divulge privileged, if not necessarily confidential, information.

·         Help desk experience in a Windows environment
·         Commitment to customer service
·         Some moderate lifting (up to 40 lbs.) is required
IV. Requirements
·         Well-organized
·         Strong communication skills, both oral and written
·         Excellent interpersonal skills
·         Ability and willingness to work evening and weekend hours, ability to be on time and accountable
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