V20130404 - Service Technician (Greenville, SC)

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Title: Field Service Technician

Reports to the: Field Service Supervisor or Regional Service Manager

 

Job Summary: The Field Service Technician is responsible for delivery, pick up, and service of company product to the customer facilities in a timely and professional manner, including educating the patient/care giver on the safe operation and use of company product. This individual will also be responsible for product care and maintenance, product repair, warehouse/shop duties, vehicle care and maintenance, and tracking of inventory at all times.

 

Essential Duties and Responsibilities

      Consistently embraces the Joerns Way.

      Responsible for delivery and set up of product in accordance with arranged schedule to the customer/patient in a timely and professional manner.

      Instructs and demonstrates patient/care giver/nurse on proper and safe use of product.

      Loads and unloads product in an orderly and secure manner in accordance with set policies and procedures.

      Completes vehicles safety checks in accordance with set procedures.

      Drives safely and defensively obeying all traffic laws.

      Provides safe environment for the patient at all times.

      Checks electrical outlets for power and proper ground when delivering electrically powered Home Medical Equipment, in addition to observing entire environment/surroundings for any concerns in accordance with set procedures.

      Completes required paperwork upon delivery, pick up, or service of product and follows and adheres to HIPAA guidelines.

      Rotates on-call availability with field service technicians, including nights & weekends and travel up to two weeks at a time as needed.

      Cleans, disinfects, repairs, and quality checks all products as required in accordance with set procedures.

      Perform other duties as required.

 

Requirements

      Two years of customer service or comparable experience required

      High School Diploma or equivalent required

      Must be dedicated to providing outstanding customer service

      Must have willingness and ability to work extended workweek, including some evenings and weekends and travel as required

      Ability to safely lift, push or pull up to 100 lbs

      Work/drive safely in all aspects of job

      Must have a valid and current driver license in the state the applicant resides

      Previous driving/delivery experience is preferred

      Previous DME experience is preferred, but not required; training is provided

      Ability to pass DOT medical examination and other Federal requirements

 

 

 

      Clean background & DMV record

      Computer skills, such as experience with Outlook email, Microsoft Excel, and smart phones such as IPhone or Android

      Complete all required training

      Ability to work independently and in team environment

      Good communication skills (verbal and written), along with good organizational skills

 

Working conditions

    Work around patients in a healthcare facility/home base facility environment

    General exposure to hospitals and VA facilities

    Work in non-climate controlled areas; subject to seasonal temperatures

    Constant driving, occasional travel up to two weeks at a time

    Sitting, standing & driving for prolonged periods of time – up to/exceeding 8 hours per day

    Moderate to loud noise levels

    General/mild exposure to hazardous chemicals (non-flammable/non toxic)

     Fast paced environment, subject to numerous schedule and priority changes and short notice activities

     Working in company’s uniform

 

Joerns is an Equal Opportunity / Affirmative Action employer.  All candidates are selected solely on the basis of legally permissible job-related criteria.

 

 
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