V20130121 - Service Technician (Portland, ME)

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Field Service Technician

This position reports directly to the Regional Service Manager.  The Field Service Technician is responsible for delivery/pick up and service of equipment to customer facilities in a timely and professional manner, including educating the patient/care giver on the safe operation and use of equipment. This individual will also be responsible for equipment maintenance, warehouse upkeep and tracking of inventory at all times.

 Essential Duties and Responsibilities

  • Consistently embrace the CustomerCair Promise.
  • Responsible for delivery and set up of equipment in accordance with arranged schedule to the customer/patient in a timely and professional manner.
  • Instructs and demonstrates patient/care giver/nurse on proper and safe use of equipment.
  • Loads/Unloads equipment in an orderly and secure manner in accordance with set policies and procedures
  • Drives safely and defensively obeying all traffic laws
  • Provides safe environment for the patient at all times
  • Checks electrical outlets for power and proper ground when delivering electrically powered Home Medical Equipment, in addition to observing entire environment/surroundings for any concerns
  • Rotates on-call with field service technicians, including nights & weekends and travels up to two weeks at a time as needed.
  • Cleans, disinfects all products when required.
  • Perform other duties as required.

 Requirements

  • Two years of customer service or comparable experience required
  • High School Diploma or equivalent required
  • Must be dedicated to providing outstanding customer service
  • Must have willingness and ability to work extended workweek, including some evenings and weekends and travel as required
  • Ability to safely lift, push or pull up to 100 lbs
  • Work/drive safely in all aspects of job
  • Must have a valid and current driver license in the state the applicant resides
  • Previous driving/delivery experience is preferred
  • Previous DME experience is preferred, but not required; training is provided
  • Ability to pass DOT medical examination and other Federal requirements
  • Clean background & DMV record
  • Complete all required training
  • Ability to work independently and in team environment
  • Good communication skills (verbal and written), along with good organizational skills

 Working conditions

  • Work around patients in a healthcare facility/home base facility environment
  • General exposure to hospitals and VA facilities
  • Work in non-climate controlled areas; subject to seasonal temperatures
  • Constant driving, occasional travel up to two weeks at a time
  • Sitting, standing & driving for prolonged periods of time – up to/exceeding 8 hours per day
  • Home-based on-call possible
  • Moderate to loud noise levels
  • General/mild exposure to hazardous chemicals (non-flammable/non-toxic)
  • Frequent lift and place on storage shelves above shoulder level up 50 lbs. Occasional lift, push, pull up to 100 lbs
  • Fast paced environment, subject to numerous schedule and priority changes and short notice activities
  • Working in company’s uniform

 Joerns Healthcare Inc. is an Equal Opportunity / Affirmative Action employer.  All candidates are selected solely on the basis of legally permissible job-related criteria.

 
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