Reservations Agent

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Miraval Arizona (www.miravalresorts.com) is a premier resort and destination spa that is truly dedicated to opening eyes, minds, and hearts.  It provides the space - physically and spiritually - to reconnect with oneself on the path to a life in balance.  Nestled at the base of the stunning Catalina Mountains, Miraval Arizona’s 118 guest rooms and 16 residential villas situated on 400 acres of lush Sonoran Desert create an inspiring backdrop. Our luxurious accommodations, world renowned spa services, award winning cuisine and cutting edge programs and activities facilitated by an unrivaled team of wellbeing experts have led to Miraval’s recognition as the #1 destination spa in the world, and enable our guests to make positive and lasting change in their lives.  

Mindfulness is the core of the Miraval philosophy. In everything we do, we encourage our guests to live in the present moment, conscious of the unique intersection of mind, body, and spirit. Miraval can be a catalyst for a healthy lifestyle change, a stress-free escape, a source of support through challenging times, or simply somewhere to rest, reflect and re-energize as one begins the next chapter in their life story.  For most of our guests, the Miraval experience is nothing less than life-changing and life re-affirming.

POSITION:  Reservations Agent
LOCATION: Catalina, AZ 85739


JOB SUMMARY:

We currently see a talented and self-motivated individual to join our team as a Miraval Advisor (Reservations Agent).  The Advisor sets the tone for our guests before they even arrive through our main gate, as they are typically their first point of contact at Miraval. 

From guests who are coming just for a relaxing vacation, to guests who have a focused purpose or intention to their stay, Miraval Advisors must make an immediate connection and provide the absolute highest level of personalized customer service and responsiveness.  The sole purpose of this role is to create and maintain a supremely positive experience for each and every guest who contacts Miraval to request information or make arrangements to stay.

Miraval Advisors must be fully versed in and experienced with the principles of effective selling.  They must be able to describe our offerings in an enticing, accurate and descriptive manner.  The Advisor will process guest bookings for room accommodations, spa appointments and one-on-one consultations, as well as handle other diverse and sometimes complicated special arrangements via email and on the phone.  Miraval Advisors will cultivate a positive rapport with guests who call to inquire about Miraval’s services and activities.  They must possess the skill of identifying sales opportunities through gaining insight into each guests’ specific intention for their visit to Miraval.  They will consult with callers to design a comprehensive package exclusively for them.  

 

ESSENTIAL JOB FUNCTIONS:

Miraval Advisors are expected to generate a high volume of revenue.  They MUST BE AN ASSUMPTIVE CLOSER, with an intuitive ability to make suggestions and direct the conversation at all times.  Miraval Advisors must be able to effectively tailor the value of Miraval’s offerings to meet the specific wants, interests, and needs of each caller and to effectively reinforce for them that a Miraval getaway is the right fit for them. 

Qualified candidates must be personable, articulate, well-spoken and persuasive.  They must be  extremely computer savvy as well as creative, resourceful, dependable.  Must be able to work extremely well both independently and as part of an effective team and must be able to take direction responsibly, with the capacity to make solid decisions and must demonstrate exceptional professional judgment at all times.    

ESSENTIAL WORK SKILLS:

In order to be considered, candidates MUST have the following qualifications:

  • Must have at least 2 years of high-end sales/customer service experience, preferably in a luxury hospitality setting.
  •  Must have a polished and professional demeanor with exceptional verbal, written and electronic communication skills. Impeccable spelling, grammar and usage of punctuation are critical.
  • Must be extremely proficient with e-mail and database programs, as well as Microsoft applications such as Word, Excel, and Windows.  Experience with hospitality property management software is strongly desired (Visual One preferred).
  • Must have strong working knowledge of business equipment such as printers, high-speed photo scanners, fax, etc. 
  • Must be extremely comfortable and effective in upselling and cross-selling various products.
  • Must be able to work a flexible schedule, including weekends, evenings and holidays.
  • Must be able to prioritize tasks and handle multiple duties simultaneously and efficiently.
  • Must be highly organized, with impeccable attention to detail and consistent follow-through.

Miraval offers a highly competitive compensation and benefits package for this position, to include the following:

  • Base wage of $12/hour
  • Additional commission for booked reservations ($500-$800/month on average)
  • Training that is fully-paid
  • Comprehensive medical, dental and vision insurance with family and domestic partner plans
  • Company-paid life and disability insurance
  • 401(k) retirement savings plan with generous company match
  • Free use of fitness center and other resort amenities
  • Deep employee discounts for overnight stays and spa treatments
  • On-site employee cafeteria
  • Positive and employee-centric work environment
  • Opportunities for recognition, career advancement and personal growth


MINIMUM EDUCATION:

Must have at least a High School diploma; degree is preferred.


Our policy prohibits discrimination on the basis of age, race, color, religion, sex, sexual orientation, national origin, citizenship or disability in accordance with all applicable federal and state laws. We are an equal opportunity employer. We are a smoke-free and drug-free working environment.

NOTE: This job description is not intended to be all-inclusive. Employee's maybe asked to perform other related duties as directed to meet the ongoing needs of the organization. Employees are expected to follow direction from all members of the management team even if the manager works in another department. The department manager reserves the right to modify the job description or job duties based on the needs of the department or newly added departmental services.



I UNDERSTAND THAT IF I AM EMPLOYED, ANY MISREPRESENTATION OR MATERIAL OMMISSION MADE BY ME ON THIS APPLICATION WILL BE SUFFICIENT CAUSE FOR CANCELLATION OF THIS APPLICTION OR IMMEDIATE DISCHARGE FROM THE EMPLOYERS SERVICE, WHENEVER IT IS DISCOVERED. I GIVE THE EMPLOYER THE RIGHT TO CONTACT AND OBTAIN INFORMATION FROM ALL REFERENCES, EMPLOYERS, EDUCATIONAL INSTITUTIONS AND TO OTHERWISE VERIFY THE ACCURACY OF THE INFORMATION CONTAINED IN THIS APPLICATION. I HEREBY RELEASE FROM LIABILITY THE EMPLOYER AND ITS REPRESENTATIVES FOR SEEKING, GATHERING AND USING SUCH INFORMATION AND ALL OTHER PERSONS, CORPORATIONS OR ORGANIZATIONS FOR FURNISHING SUCH INFORMATION. THE EMPLOYER DOES NOT UNLAWFULLY DISCRIMINATE IN EMPLOYMENT AND NO QUESTION ON THIS APPLICATION IS USED FOR THE PURPOSE OF LIMITING OR EXCUSING ANY APPLICANT FROM CONSIDERATION FOR EMPLOYMENT ON A BASIS PROHIBITED BY LOCAL, STATE OR FEDERAL LAW. THIS APPLICATION IS CURRENT FOR 6 MONTHS. AT THE CONCLUSION OF THIS TIME, IF I HAVE NOT HEARD FROM THE EMPLOYER AND STILL WISH TO BE CONSIDERED FOR EMPLOYMENT, IT WILL BE NECESSARY TO FILL OUT A NEW APPLICATION. I HEREBY UNDERSTAND AND ACKNOWLEDGE THAT UNLESS OTHERWISE DEFINED BY APPLICABLE LAW, ANY EMPLOYMENT RELATIONSHIP WITH THIS ORGANIZATION IS OF AN AT WILL NATURE WHICH MEANS THAT THE EMPLOYEE MAY RESIGN AT ANY TIME AND THE EMPLOYER MAY DISCHARGE EMPLOYEE AT ANY TIME FOR ANY REASON. IT IS FURTHER UNDERSTOOD THAT THIS AT WILL EMPLOYMENT RELATIONSHIP MAY NOT BE CHANGED BY ANY ORAL STATEMENT OR WRITTEN DOCUMENT OR BY CONDUCT UNLESS SUCH CHANGE IS SPECIFICALLY ACKNOWLEDGED IN WRITING BY AN AUTHORIZED EXECUTIVE OFFICER OF THIS ORGANIZATION. THE EMPLOYMENT CONFERS NO CONTRACTUAL EMPLOYMENT OR ANY GUARANTEE OF CONTINUED EMPLOYMENT.

I UNDERSTAND IT IS THIS COMPANYS POLICY NOT TO REFUSE TO HIRE A QUALIFIED INDIVIDUAL WITH A DISABILITY BECAUSE OF THAT PERSONS NEED FOR A REASONABLE ACCOMMODATION AS REQUIRED BY THE ADA.

I ALSO UNDERSTAND THAT IF I AM HIRED, I WILL BE REQUIRED TO PROVIDE PROOF OF IDENTITY AND LEGAL WORK AUTHORIZATION. I ACKNOWLEDGE THAT THE COMPANY MAY REQUEST PRIOR TO EMPLOYMENT THAT I UNDERGO A MEDICAL EXAM OR DRUG TESTING, AND I CONSENT AND AGREE TO ANY SUCH EXAM, IF REQUIRED, NOW OR IN THE FUTURE. I UNDERSTAND THAT WHEN PRE-EMPLOYMENT DRUG TESTING IS REQUIRED, A SATISFACTORY RESULT IS A CONDITION OF EMPLOYMENT. THE COMPANYALSO REQUIRES POST-ACCIDENT DRUG/ALCOHOL TESTING.

By clicking the next button below, I represent and warrant that I have read and fully understand the foregoing and seek employment under these conditions. If I do not fully understand, I will choose to click the cancel button below.

 
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