Family Mentor: Valley Wide

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Position Overview
Ability to create and facilitate a variety of family group activities that support and strengthen a recipient family’s journey in recovery. Will attend the individual’s Child & Family Team (CFT) meetings in preparation of the transition from Child and Adolescent services to the Adult Services for recipients; assist the recipient’s family in identifying family culture and concerns as they transition into the Adult System of Care. Develop knowledge base and contacts in community to assist with providing needed resources to recipients/families and provide consultation to members of the adult clinical teams on community-based resources.
Primary Job Responsibilities
  • ·         Help family member combat negative self-talk, overcome fears, and solve problems.
  • ·         Help a family member articulate, set and accomplish his/her goals with clinical staff as appropriate.
  • ·         Explain a Individual Service Plan (ISP) and explain the advantages to family members including explaining advance directives and court-ordered treatment.
  • ·         Understand the role of family support at each stage of the recovery process.
  • ·         Attend clinical staffings, team meetings, and other appropriate clinic meeting.
  • ·         Encourage, assist, and, support the family in expressing their perspective throughout the processes of assessment, service planning, and service delivery while maintaining a focus on the Recovery Philosophy.
  • ·         Communicate opportunities for family members to become involved in the Mental Health System on a variety of levels.
  • ·         Be skilled in distinguishing between crisis and non-crisis events with the family member; assist family member to identify, development, and/or refine Pre-Crisis system or a Crisis Plan that is individualized.
  • ·         Welcome new Family Members and build bridges with Case Management staff and overall system partners.
  • ·         Provide feedback and assist on improving clinic processes that impede provision of quality care to service recipients and family involvement.
  • ·         Assist in special projects as needed to improve family involvement and clinics transitioning to a recovery friendly environment.
  • ·         Documents individual recommendations on ISP.
  • ·         Adheres to minimum productivity and documentation requirements.
Education, Certification, and Experience Requirements
  • ·         High School Diploma / GED or equivalent combination of education, training, and/or experience meeting OBHL standards of BHPP equivalent. 
  • ·         Must have a family member that is or has received Maricopa County behavioral health services.
  • ·         Minimum of one year of direct involvement with recipient family member.
  • ·         Must have knowledge and exposure Maricopa County behavioral health system.
  • ·         Must maintain current CPR, First Aid, and CPI Certifications.
  • ·         Must be at least 21 years of age. 
Knowledge and Ability Requirements
Requires effective interpersonal, written, and verbal communication skills. Ability to follow direction, use of sound judgment, and excellent time management skills are essential. Must be able to share common experiences with recipients, regardless of circumstances or severity of recipients’ disabilities. Must maintain good recipient relationships, be able to identify priorities, and stay organized. Knowledge of community based behavioral health services preferred.
Driving and Other Requirements
Must have and maintain a valid Arizona driver license, have a registered and reliable vehicle that meets Arizona state law standards, and meets the insurance standards of Southwest Network. Position requires travel between Southwest Network sites as well as the community.
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