A Sales Supervisor fulfills the role of “manager on duty” and is also responsible for opening and closing the boutique or outlet in the absence of the Managing Director, Sales Manager, and Assistant Manager. This individual must ensure that the staff provides the highest level of customer service and achieves sales goals while ensuring that the staff complies with all Company policies and procedures.
PRIMARY JOB RESPONSIBILITIES:
•Achieve and exceed individual sales, IPC (items per customer), and ADS (average dollar sales) goals established by the Company. Assist with the achievement of the Company’s sales plan for your boutique or outlet by leading the store team to drive sales through constant training and modeling of our “Winning Sales” and “Winning Clients” programs.
•Build list of clients by collecting names and information in your clientele book. Encourage future purchases through frequent contact by writing thank-you notes, phone calls and providing excellent service. Ensure that the client capture expectations set by the Company are met.
•Develop a strong knowledge of our product’s content, sizing, features, and benefits to help facilitate sales. Assist other associates to communicate these features and benefits as needed.
•Monitor merchandise stock levels in the store, and check availability at other locations to satisfy customers’ needs. Utilize the inter-store transfer system to build sales.
•Open and close the boutique or outlet as needed. Close out cash drawer, perform closing procedures, and/or open store and perform opening procedures.
•Manage return and exchange transactions.
•Make customer service decisions in accordance with Company policy in the absence of a manager.
•Maintain the visual standards of your boutique or outlet and assist with the daily housekeeping/cleaning.
•Maintain merchandise presentation by assisting with the receipt of new stock and replenishment of the selling floor.
•Develop an excellent working knowledge of store’s computer systems to ring transactions and perform other functions such as receiving and transferring merchandise or sending merchandise via UPS.
•Assist in preventing loss of the company assets by theft or improper paperwork/procedures. Report any occurrences to the Managing Director.
•Assist with all other duties as required by the Managing Director, Sales Manager, and Assistant Manager.
SKILLS, EXPERIENCE AND OTHER REQUIREMENTS:
•Prior experience in apparel retail sales with a proven track record of driving sales and excellence in customer service.
•Assisting in the management of a team a plus.
•Some knowledge of store operations procedures.
•Computer skills to include a retail point-of-sale software system, and Microsoft Word, Excel, and Outlook.
•Must be able to lift, carry, or otherwise move objects weighing up to 15 pounds when merchandising sales floor using ladders or stairs.
CORE COMPETENCIES AND TRAITS: (i.e. analytical, sales oriented, management ability, communication skill, etc.)
•Sales and Goal Oriented – Must have the ability to maintain and communicate Company’s commitment to goals, drive sales, and motivate team’s performance.
•Customer Service Oriented – Must be skilled in working with clients and building ongoing relationships that will result in increased sales.
•Leadership Abilities – Can align other team members to reach goals to support the business
•Cooperation: Must be a team player and be able to work well with co-workers. Excellent interpersonal skills required.
•Adaptability/Resilience – Able to perform a wide variety of tasks, often changing assignments on short notice. Must be able to overcome obstacles and deal with customers in a fast-paced, high-volume, and competitive environment.