Spa Support Lead

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SPA SUPERVISOR - FULL TIME

Job Summary

Oversees the daily operations of the Spa front desk and locker rooms, including scheduling and opening and closing procedures. Able to address guest issues and concerns in a professional manner.

Job Responsibilities

  • Establish rapport with guests and handle guest issues as they arise
  • Perform routine site inspections of Spa desk area, locker rooms, quiet room and pool area
  • Document and implement SOP’s (standard operating procedures) for Spa desk and locker rooms
  • Ensure smooth operation of Spa in coordination with the Guest Services, Laundry and Maintenance departments
  • Order guest amenities, locker room supplies
  • Report maintenance issues and track open HotSos orders
  • Follows incident reporting procedures in case of emergencies
  • Hire, train, schedule Spa desk and locker attendant staff
  • Conduct annual reviews and takes disciplinary action when needed
  • Approve and submit payroll reports
  • Acts as Manager on Duty according to schedule and provide daily reports to management
  • Adheres to and enforces Miraval polices and procedures

Job Requirements

  • Ability to follow-through to completion on assigned tasks
  • Attention to detail
  • Emphasis on cleanliness
  • Solutions oriented approach to problem solving
  • Organizational skills
  • Excellent written and verbal communication skills
  • Possesses leadership abilities
  • High energy, able to multi-task and set priorities
  • Professional appearance
  • Willingness to work flexible hours including nights and holidays
  • Capable of dealing with stressful situations in a calm and professional manner
  • Experienced in managing people with compassion, patience and maturity
  • Bachelor’s degree preferred or equivalent years of experience
  • Previous supervisory experience up to 10 people
  • Hotel and/or guest service experience
 
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