Spa Support Lead

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Job Summary

Oversees the daily operations of the Spa front desk and locker rooms, including scheduling and opening and closing procedures. Able to address guest issues and concerns in a professional manner.

Job Responsibilities

  • Establish rapport with guests and handle guest issues as they arise
  • Perform routine site inspections of Spa desk area, locker rooms, quiet room and pool area
  • Document and implement SOP’s (standard operating procedures) for Spa desk and locker rooms
  • Ensure smooth operation of Spa in coordination with the Guest Services, Laundry and Maintenance departments
  • Order guest amenities, locker room supplies
  • Report maintenance issues and track open HotSos orders
  • Follows incident reporting procedures in case of emergencies
  • Hire, train, schedule Spa desk and locker attendant staff
  • Conduct annual reviews and takes disciplinary action when needed
  • Approve and submit payroll reports
  • Acts as Manager on Duty according to schedule and provide daily reports to management
  • Adheres to and enforces Miraval polices and procedures

Job Requirements

  • Ability to follow-through to completion on assigned tasks
  • Attention to detail
  • Emphasis on cleanliness
  • Solutions oriented approach to problem solving
  • Organizational skills
  • Excellent written and verbal communication skills
  • Possesses leadership abilities
  • High energy, able to multi-task and set priorities
  • Professional appearance
  • Willingness to work flexible hours including nights and holidays
  • Capable of dealing with stressful situations in a calm and professional manner
  • Experienced in managing people with compassion, patience and maturity
  • Bachelor’s degree preferred or equivalent years of experience
  • Previous supervisory experience up to 10 people
  • Hotel and/or guest service experience
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