Sales Manager (Lincoln Rd)

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SUMMARY DESCRIPTION:
A Sales Manager is responsible for assisting the Managing Director in the day-to-day operations of a Lacoste boutique or outlet and ensuring established sales and profit goals are met both individually and as a team. In addition, this individual will assist with the supervision and training of staff through coaching and modeling Lacoste standards of customer service.

PRIMARY JOB RESPONSIBILITIES:
•Achieve and exceed individual sales goals. Assist with achieving the Company’s sales plan for your boutique or outlet by leading the store team to drive sales through constant training and modeling of outstanding customer service skills and “Winning Sales” and “Winning Clients” programs.

•Monitor and encourage client development with associates by reviewing client books monthly, and through coaching and training.

•Assist Managing Director with evaluation of performance in sales, IPC (items per customer), and ADS (average dollar sales) on a monthly basis with each associate, and provide feedback on associates’ performance.

•Assist with closing procedures and/or open store and registers and complete opening procedures to ensure the store is ready for business.

•Assist in monitoring and controlling of budgeted expenses focusing on payroll management and supply expenses.

•Assist with the implementation of the store’s visual directives, and maintain standards of housekeeping, as outlined in the “District Manager’s Audit Report.”

•Ensure proper receipt, selling, markdown, and transfer of inventory within the store.

•Maintain and monitor the staff’s compliance with Company policies and procedures on sales, customer service, dress code, etc., and provide feedback to the Managing Director as needed.

•Assist in the recruiting process. Conduct associate and management recruiting and interviewing.

•Protect store assets and inventory. Ensure awareness of the Company’s efforts in preventing loss by theft or improper paperwork/procedures. Report occurrences to the supervisor.

•Assist with all other duties as required by the District Manager, Managing Director, and the corporate office.

SKILLS, EXPERIENCE AND OTHER REQUREMENTS:
•At least one year of supervisory experience in the apparel industry with a proven track record of driving sales and excellence in customer service.

•Basic understanding of store operations and some prior experience in managing or assisting in the management of a retail location and a sales team.

•Training, interviewing, organizational, and performance management skills.

•Computer skills to include a retail point-of-sale software system and Microsoft Word, Excel, and Outlook.

•Must be able to lift, carry, or otherwise move objects weighing up to 15 pounds when merchandising sales floor using ladders or stairs.

CORE COMPETENCIES AND TRAITS:
•Sales and Goal Oriented – Must have the ability to maintain and communicate the Company’s commitment to goals, drive sales, and motivate team’s performance.

•Customer Service Oriented – Must be skilled in working with clients and building ongoing relationships that will result in increased sales.

•Leadership Abilities – Can align other team members to reach goals to support the business.

Training Skills – Must have the ability to work with staff through coaching and motivating to improve sales performance. Able to provide positive, helpful, and behaviorally specific feedback.
 
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