Technical Account Manager (Verizon Product Acceptance)

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Novatel Wireless Highlights:
Innovators- We are a global innovator in 3G wireless mobility solutions.
* 1st to market with EV-DO Rev-A product line
* 1st USB wireless broadband in North America
* 1st 3G wireless broadband router in Europe
* Exciting HSPA+ products in process
Work/Life Balance- We hire passionate people and create great teams.
Global- We have offices in San Diego (California), Calgary (Canada), Basingstoke,
(United Kingdom), and Shanghai (China).
Financially Secure- Novatel Wireless is cash strong with no debt; founded in 1996, IPO in 2000.

Ideal Fit:
    Strong relationships with Verizon Wireless test team
    In depth knowledge of CDMA networks and effect of modem settings, acceptance test procedures (ATPs) and network integration.
    Knowledge and practical use of QCOM tools CAIT etc.
    Understand Verizon Wireless Product Acceptance, Verizon Wireless Certification process, and technical acceptance process.

Summary and Scope:
    Provide technical support for the Verizon Wireless Account Manager
    Build a solid relationship with Verizon Vendor Management, Management and lab team and act as a technical liaison with Verizon wireless and Novatel
     Manage all Technical Acceptance Submission of Novatel products at Verizon Wireless
    Act as gatekeeper of all documentation with the product submission process and technical acceptance process
    Testing and identifying major bugs prior to lab submission
    First article inspection and configuration testing confirmation
    Manage technical aspects of Launch of all Retail and Non-Branded NVTL products introduced into the Verizon Wireless Certification process
    Manage all VzW Requirements for NVTL
    Publish VzW Requirements Quarterly or as needed / updated
    Hold meetings with Software and Hardware Engineering to determine if new requirements can be met and if not the actions to be taken
    Manage any Requirement action items that may occur with VzW
    Review and support all new NVTL software to ensure VzW requirements are being met
    Gather and present to Verizon a high-level technical summary (product definition) of how the product works in order to generate interest.
    Preparation of detailed reports defining the product including a feature lockdown matrix which consists of technical details and protocol
    Work with Verizon personnel to perform lab testing (in a controlled environment) and field test of Novatels product in order to prove the product meets regulatory and industry standards and will work on the Verizon network (e.g, is compatible with the Verizon GUI system, safer network specifications, etc.). Field testing often involves travel to test the products capacity to connect in various locations.
    Gather, organize and present data accumulated during lab and field testing.
    Address any questions or concerns Verizon might have with the technical acceptance results.

Qualifications:
    In depth knowledge of CDMA networks and effect of modem settings, acceptance test procedures (ATPs) and network integration.
    Strong technical background or windows based tools.
    Knowledge and practical use of QCOM tools CAIT etc.
    Understand Verizon Wireless Product Acceptance, and technical acceptance process.

Additional Responsibilities:
Excellent interpersonal skills. Ability to travel to perform customer visits, testing and problem resolution.

Education:
BScEE, BScComp

Compensation & Benefits:
Our successful candidate will be entitled to a compensation package commensurate with qualifications, experience and performance, plus a comprehensive benefits plan.

How to Apply:
Thank you for your interest on becoming part of our innovative, market leading wireless family.
Please select the apply to button on top of the page above the skills needed section.
Candidates that complete the technical questions (If listed) receive special priority.
Please feel free to apply for more than 1 position or refer a friend as we are always looking to build great teams.
 
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