RETAIL SALES ASSOCIATE- 133

Please fill in the information below and use the navigational buttons to continue.
Warning: Using your browser's Back and Forward buttons may produce undesirable results.
JOB  FUNCTION:

Plays  a  critical  customer  service  role  by  providing  customers  with  fast,  friendly,  accurate  and  safe  service.  Proactively  seeks  knowledge  to  provide  customers  with  information.  Assists  customers  shopping  in  the  store,  rings  up  sales,  takes  payments,  and  stocks  shelves  with  merchandise.    Stamps,  marks,  or  tags  price  on  merchandise.

ESSENTIAL  FUNCTIONS:
1.  Assist  customers  in  choosing  articles  for  purchase.
2.  Learn  to  recognize  that  a  line  could  be  one  person  if  they  have  a  cart  full,  and  no  line  could  be  4  people  if  they  only  have  a  few  items.
3.  Offer  a  friendly  greeting,  smile  and  make  eye  contact  with  customers.
4.  Maintains  friendly,  helpful  manner  to  all  donors  and  customers.
5.  Let  customers  know  you  will  assist  them  shortly  if  helping  another  customer. 
6.  Thank  each  customer  by  saying,  “Thank  You  for  shopping  at  Goodwill.”
7.  Give  customers  your  full  attention  throughout  the  transaction.
8.  Receive  donations  and  give  receipt  to  the  customer.
9.  Monitor  all  entrances  and  exits.
10.  Price  donations,  and  displays  in  to  the  correct  area.
11.  Keep  sales  area,  backroom,  and  bathrooms  clean  at  all  times.
12.  Rings  up  sale,  take  payment,  and  bags  merchandise.
13.  Merchandises  counters,  tables,  racks,  etc.
14.  Rotate  clothing,  wares,  shoes,  etc.  according  to  the  current  color  rotation  schedule.
15.  Stamps,  marks,  or  tags  price  on  merchandise.
16.  Ensure  that  all  aisles  and  walking  surfaces  are  safe.
17.  Practice  the  ACE  (Amazing  Customer  Experience)  program  (hearts=service  &  mission  -  diamonds=first  impression  &  dress  code  –  clubs  =  production  &  goals  –  spades  –  fun,  safety  &  integrity)

ADDITIONAL  RESPONISIBILITIES:
1.  Any  other  duties  as  assigned  by  supervisor.

KNOWLEDGE,  SKILLS,  AND  ABILITIES:
1.  Knowledge  on  the  correct  use  of  the  following:  cash  register,  adding  machine,  credit  card  machine,  and  telephone.
2.  Knowledge  on  pricing  merchandise.
3.  Ability  to  adhere  to  major  and  minor  work  rule  policies  regarding  safety.
4.  Ability  to  report  any  incident/accident  to  the  Manager  on  Duty.
5.  Ability  to  immediately  correct  unsafe  conditions  or  notify  Manager  on  Duty.
6.  Ability  to  understand  and  follow  oral  and  written  instructions.
7.  Ability  to  read,  speak,  hear,  write  and  conduct  business  related  mathematics.
8.  Ability  to  stand  during  scheduled  hours.  Hours  include  weekends,  evenings  and  holidays.
9.  Good  communication  skills.
10.  Good  judgment,  patience,  and  understanding.
11.  Knowledge  of  basic  math  skills.
12.  Ability  to  keep  work  is  free  from  clutter  to  avoid  injury  to  co-workers  and  customers.
13.  Proactively  seek  knowledge  on  services.
14.  Knowledge  of  verifying  the  register  till  at  opening,  signing  Void  Sheets  and  etc. 
15.  Knowledge  of  verifying  the  register  and  completing  the  appropriate  paperwork  at  closing.
16.  Skill  to  monitor  store  entrance  and  exit  doors  and  inform  management  when  there  is  a  problem.
17.  Ability  to  bend,  stoops,  reach,  twist,  lift,  push,  pull  and  move  items.  To  lift  and  carry  a  minimum  of  40  pounds.
18.  May  have  to  occasionally  work  outdoors  where  temperatures  and  climate  can  fluctuate.

QUALIFICATIONS:
1.  Understand  importance  of  excellent  customer  service.
2.  Retail  sales  experience  a  plus.
3.  High  school  diploma  or  the  equivalent  preferred.
4.  Follow  all  safety  rules.
5.  Have  a  pleasant  personality.
6.  Successfully  pass  the  validated  selection  test.
7.  Pass  the  drug  test.
8.  Be  able  to  work  a  flexible  schedule.
 
First Name *
Last Name *  
Email Address  
Country *  
Address Line 1 *  
Address Line 2  
City *  
State *  
Zip Code *  
Daytime Phone *  
Evening Phone *  
 
Voluntary Self-Identification Information
Completion of this information is voluntary and is not a requirement. This information will in no way affect the decision regarding your application. This information will be kept confidential.
EEO*   "EEO is the Law" poster     "EEO es la Ley" cartel     Why are we asking?
"EEO is the Law" Supplement
Suplemento del documento "EEO es la Ley"
Pay Transparency Policy Statement
      Gender  

      Ethnicity   Hispanic or Latino
Not Hispanic or Latino

      Race
         Select one or more values
 
American Indian or Alaska Native
Asian
Black or African American
Native Hawaiian or Other Pacific Islander
White
Two or More Races
  Protected Veteran Status*
  If this employer is not a federal contractor or subcontractor, they are not required to report on applicant Protected Veteran Status. Click the Why are we asking? link for more information.
      Why are we asking?     What is a Protected Veteran?
 



  Section 503 Disability Status
  If this employer is not a federal contractor or subcontractor, they are not required to report on applicant Section 503 Disability Status.
 
 
 
 



  Notice*
  UNDER MARYLAND LAW AN EMPLOYER MAY NOT REQUIRE OR DEMAND AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS PROVISION IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.

IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT. AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY.
 
* required fields
 
Disabled Back Button     Cancel Button     Disabled Finish Button     Next Button