Warranty Repair

Please fill in the information below and use the navigational buttons to continue.
Warning: Using your browser's Back and Forward buttons may produce undesirable results.

Job Opening: Warranty Repair

Shift: Day, Monday thru Friday 6:30am – 3pm (occasional additional day(s), flex in shift and overtime expected to support business needs)

Applications Accepted: Until Filled
 

The successful candidate for our Warranty Repair position will perform repairs on tools and lights returned for warranty purposes.

 

Duties:

·        Receive tool or lights from warranty clerk with documentation received from consumer.

·        Read and comprehend contents of documentation received with the tool/light.

·        Read assembly prints to understand tool components/assembly instructions.

·        Determine appropriate action based on documentation on repairs. 

·        If repairs cannot be performed, coordinate with customer service on what direction consumer wants us to take.

·        Perform repairs lights and tools, including sharpening blades.

·        Troubleshoot issues with lights.  Stay current on new models and changes to older models.

·        Coordinate with engineering for prints and fixtures to perform repairs on new tools.

·        Visually and manually inspect parts to inspection guidelines to ensure parts meet quality standards.

·        Order necessary parts from manufacturing and/or logistics using ITR (Inventory Transfer Request) process.

·        Maintain clean and orderly work area around work station using 5S principles.

·        Performs wheel changes on pedestal polisher and wire and fiber wheels.  Performs preventive maintenance such as cleaning, lubricating, safety checks, etc.

·        Enter Facilities or Maintenance requests when needed.

·        Back up returns clerk on processing credits.

·        Back up warranty material handler duties.

 

Experience and Education Requirements:

·        High School diploma or GED required.

·        National Career Readiness Certificate (NCRC) is preferred.

·        Minimum 1 year experience in a manufacturing assembly environment required.

·        Ability to effectively utilize basic shop math skills required.

·        Ability to read, comprehend and write English at a level to effectively utilize and interpret MSDS’s, work instructions, and consumer letters.

·        Basic inspection and measuring skills preferred.

·        Ability to apply problem sensitivity and decision making skills.

·        Strong skills in interpersonal relationships, communication and teamwork.

·        Work independently and possess self-motivation and initiative.

 

Please watch your email for upcoming communication(s) and information.

 

Excellent Benefit Package:  Competitive Compensation, 401k Employer Match up to 5%, Bonus Plan, Medical, Dental, Life Insurance, Award Winning Wellness Program, PTO and 10 Paid Holidays, Job Shadow Program, Opportunities for Career Advancement and Personal Growth with Educational Reimbursement Program, Employee Assistance Program and Employee Discount on Products.  Come be part of the Leatherman Team.  Leave nothing undone . . . . including your career!

 

 

Core Values: We thrill our consumers with quality, products and service; We care about each other’s well-being; We share ideas, challenge each other and do the right thing; We respect each other, show humility and grow from our failures; We foster the development of individuals to reach their greatest potential

 

 
First Name *
Last Name *  
Email Address *  
Country *  
Address Line 1 *  
Address Line 2  
City *  
State *  
Zip Code *  
Daytime Phone *  
Evening Phone *  
 
Voluntary Self-Identification Information
Completion of this information is voluntary and is not a requirement. This information will in no way affect the decision regarding your application. This information will be kept confidential.
EEO*   "EEO is the Law" poster     "EEO es la Ley" cartel     Why are we asking?
"EEO is the Law" Supplement
Suplemento del documento "EEO es la Ley"
Pay Transparency Policy Statement
      Gender  

      Ethnicity   Hispanic or Latino
Not Hispanic or Latino

      Race
         Select one or more values
 
American Indian or Alaska Native
Asian
Black or African American
Native Hawaiian or Other Pacific Islander
White
Two or More Races
  Protected Veteran Status*
  If this employer is not a federal contractor or subcontractor, they are not required to report on applicant Protected Veteran Status. Click the Why are we asking? link for more information.
      Why are we asking?     What is a Protected Veteran?
 



  Section 503 Disability Status
  If this employer is not a federal contractor or subcontractor, they are not required to report on applicant Section 503 Disability Status.
 
 
 
 



  Notice*
  UNDER MARYLAND LAW AN EMPLOYER MAY NOT REQUIRE OR DEMAND AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS PROVISION IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.

IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT. AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY.
 
* required fields
 
Disabled Back Button     Cancel Button     Disabled Finish Button     Next Button