Loss Prevention Specialist -- Mortgages

Please fill in the information below and use the navigational buttons to continue.
Warning: Using your browser's Back and Forward buttons may produce undesirable results.
Primary Function: The person in this role is responsible for the collection and recovery of past due mortgage accounts for the Credit Union. Work involves moderate difficulty in arranging payment commitments with credit union members and recovering past due payments from high-risk accounts. Representative must adhere to pre-established guidelines when arranging payment commitments and determining next step remedies. Incumbent will counsel members with delinquent loans using specific knowledge of Credit Union policies, procedures as wells as the Fair Debt Collection Practices Act to maintain respectful relationships with members while avoiding credit union losses. Work involves making recommendations regarding negotiated resolutions of mortgage collection matters. General supervision is received from the Manager of Loss Prevention.
  • Contact credit union members by telephone to arrange payment commitments.
  • Make recommendations for further collection action,  including loan workout modifications, short sales and/or foreclosures.
  • Apply payments on all applicable platforms/systems.
  • Apply skip-tracing and negotiate acceptable payment arrangements for pre/post-charge off accounts, while exhibiting superior follow up skills for payment resolution in an expedient and professional manner.
  • Prioritize workload to meet or exceed monthly collection and contact goals.
  • Ensure accurate preparation of all legal documents and performs all required account maintenance upon notification
  • Provide support for other related duties and responsibilities as assigned by management.
Adhere to and ensure compliance of all business transactions with policy and process of the Bank Secrecy Act Ensures compliance with all applicable state and federal laws, company procedures and policies. Maintains integrity and ethics in all actions and conversations with or regarding credit union members and their accounts; complies with Privacy Act directives.
Suggested training and experience: 
  • High School graduate (some college preferred) and minimum three years experience in collections; or an equivalent combination of training and experience.
  • Previous mortgage collections experience preferred. 
  • Experience in short sale, foreclosure, and mortgage modification regulations is a plus.
  • Must be customer-service and quality-focused and have the ability to work in a fast-paced, team oriented environment. 
  • Must possess excellent (oral and written) communication, organizational and problem solving skills.
  • Must demonstrate effective time management, prioritization skills, and ability to work in a team environment.
  • Some overtime is required.  
 
First Name *
Last Name *  
Email Address *  
Country  
Address Line 1  
Address Line 2  
City  
State  
Zip Code  
Daytime Phone  
Evening Phone  
 
Voluntary Self-Identification Information
If this employer is a Federal Contractor, applicants may be asked to provide additional information.
Completion of this information is voluntary and is not a requirement. This information will in no way affect the decision regarding your application. This information will be kept confidential.
 
Gender  

Ethnicity   Hispanic or Latino
Not Hispanic or Latino

Race
Select one or more values
 
American Indian or Alaska Native
Asian
Black or African American
Native Hawaiian or Other Pacific Islander
White
Two or More Races
  Veteran Status  


* required fields
 
Disabled Back Button     Cancel Button     Disabled Finish Button     Next Button