Manager, Business Process Improvement

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The incumbent in this position is responsible for managing select projects and oversight of a team of project managers that manage key enterprise projects.  The individual is also responsible for identifying, analyzing, implementing operational business process improvement opportunities that will deliver best practice programs and processes to enhance and improve the overall Alliant member experience.  Work involves difficulty in managing multiple projects and initiatives while also developing and managing relationships across the Alliant Credit Union organization.  Resources to do the job require reliance on in-depth knowledge of credit union products and services, project management and relationship management skills, demonstrated ability to understand, conceptualize, and model effective and efficient business processes that drive employee and member advocacy.  Direction is received from the Vice President of Operations. 

Organizational Responsibility:

·         Responsible for managing multiple, complex projects that are key initiatives for the organization.

·         Manages and oversees the overall work pipeline for the BPI team; maintain regular communication and interaction with all business partners. 

·         Delegates work assignments and monitors delegated activities. Provides regular performance feedback, develop employee skill level, encourage growth, match responsibilities to the talent of the employee, and set expectations.

·       Maintains awareness of the financial impact on the department regarding

      process improvements, testing efficiency, etc.

Promotes cooperation, negotiation and communication among and within teams.

Program Management:

·         Responsible for the oversight for the enterprise content management On-Base application.

·         Responsible for leading a team that develops and implements additional workflows that optimize performance and efficiency.

·         Responsible for management of the vendor partner relationship to ensure optimum customer service, quality, accuracy and responsiveness. 

·         Identifies, analyzes, and implements business process improvement opportunities utilizing workflow and other forms of automation to drive improved productivity, operational efficiency, and cost reduction.  Isolates gaps in current business processes; develops new automated processes to support new business offerings; evaluates internal controls for weaknesses; assesses the efficiencies of operations; formulates recommendations for process improvements; pinpoints key business process management solutions and automation of internal systems and operations. 

Works closely with cross-functional management teams to create and ensure program awareness, applicability and success. Maintain communication with stakeholders to provide on-going performance measures and results.

Process Improvement Responsibility:

·         Applies advanced business knowledge and knowledge of Six Sigma methodology to drive improved quality, service, and efficiency. Drives organizational change through cross functional teams consisting of key stakeholders from intra- departmental business units. 

·         Mentors green belts by facilitating a bi-weekly meeting that includes guidance on existing and potential projects.

·         Collaborates with all member facing and member supporting channels to identify and help drive the permanent resolution of member impacting service issues.  Drives organizational change through cross functional teams consisting of key stakeholders from intra- departmental business units. 

·         Responsible for ensuring that Six Sigma goals are met.



Leadership Responsibility:

·         Responsible for leading and developing a group of project managers and workflow and document imaging employees.

Performance Management: 

·         Applies great management practices in leading an engaged workforce as defined by Q12 Gallup process to effectively deliver the value of this function. 

      Provides a structured and consistent approach to ensure that individual development plans are in place, performance management is consistent, performance management process is respected and followed, and coaching and feedback are provided on a regular and dynamic basis.

Suggested training and experience:  Completion of a Bachelor’s degree with a minimum five to seven years relevant experience.  PMP certification desired. Demonstrated leadership and management skills required.  Broad business knowledge and knowledge of quality management programs such as Six Sigma preferred.

  • Excellent interpersonal and teamwork skills.
  • Ability to manage multiple tasks.
  • Detail and big picture orientation
  • Demonstrated to be self motivated. 
  • Ability to effectuate team collaboration and cross-functional interactions.
  • Ability to work effectively with associates at all levels within the organization.
  • Exceptional written and verbal communication skills.
  • Demonstrated critical thinking and problem solving skills.
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