TEP File Clerk: Central Phoenix

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Position Overview

This is a one year, temporary position as part of the Transitional Employee Program designed to assist our recipients with gaining meaningful employment experience. Responsible for customer service, hospitality, peer support, and assisting recipients by providing them a safe, supportive, and nurturing environment in order to ensure their needs are met. Responsible for answering telephones, transferring calls to extensions and voice mail, overhead paging, and taking messages as needed.


Primary Job Responsibilities

  • Demonstrates friendly customer service and hospitality skills and ensures callers feel welcome and included.
  • Answers multi-line telephone in a professional and courteous manner.
  • Transfers calls efficiently and effectively to extensions or voicemail.
  • Uses overhead pager to locate employees or for crisis team calls.
  • Takes clear and concise messages if needed.
  • Ensures HIPAA/confidentiality is maintained.


Non-Essential Job Responsibilities

  • Ensures confidentiality of verbal and written recipient information, in accordance with HIPPA standards and network policy
  • Adheres to the legal/ethical/professional guidelines adopted by Southwest Network.
  • Other duties as assigned.



Education, Certification, and Experience Requirements

  • High School Diploma / GED or equivalent combination of education, training, and/or experience meeting
  • OBHL standards of BHPP equivalent.
  • Must be at least 21 years of age.
  • Must be receiving services from Southwest Network.
  • Peer Support Certificate preferred.


Knowledge and Ability Requirements

Interpersonal and communication skills which allow for professional and positive relationships with co-workers, recipients, families, and other community members. Basic computer skills including Microsoft Office and basic arithmetic skills. Experience with filing, voicemail, calculators, copy machines, and fax machines preferred.


Tools and Equipment Requirements

The ability to use a phone, computer, printer, and copier is preferred. Occasional use of Microsoft Office products including but not limited to Outlook, Word and Excel. The ability to use the internet and various web browser software is preferred.


Physical Working Conditions and Office Setting Description

Requires prolonged sitting, standing, frequent bending, stooping, or stretching. Some lifting may be required. Frequent and prolonged typing as well as operation of computer, keyboard, and telephones required. Also requires occasional use of fax machines, copiers, security systems, and other office equipment. Work is performed in an office/clinic setting.

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