Access Services Assistant - Library

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Position Title:  Access Services Assistant
Department:  Library
Reports To:  Access Services Coordinator   
Status: Hourly, Non-Exempt
Date:  June 2017 
 
Position Summary:   
 
With a strong service orientation, provide assistance in the supervision of the library’s circulation services; perform functions within OhioLINK; assist with PR and displays; fulfill general building duties; perform other assigned duties.
 
Essential Job Duties & Responsibilities:
 
Access Services Library Student Assistants
  • Assist with the training of student workers on operations, policies, and procedures of the Access Services unit.
  • Supervise student workers in general circulation functions, online library systems, and patron services. 
  • Evaluate student worker performance and provide feedback and guidance to students when necessary.
Circulation Services
  • Work as part of a team, with the Access Services Coordinator, other librarians, and other Access Services Assistants, to create an efficient and effective unit that excels in customer service.
  • Assure coverage of the circulation desk at all times.  If student workers are not available, fill in by being present at the desk.
  • Conduct basic circulation activities such as answering the phone, checking out items to patrons, processing returns, assisting students in locating course reserves, answering directional and some ready reference questions, etc.
  • Supervise and assist in maintenance of library stacks.
  • Process overdue and replacement payments.
OhioLINK
  • Supervise student assistants in the processing of OhioLINK items both incoming and outgoing
  • In the absence of students, accurately process OhioLINK items.
  • Guide and assist student assistants in the planning, strategizing, and assessment of OhioLINK processing, statistics, label creation, supply use, and potential issues.
PR and Displays
  • Collaboratively work with the other staff in Access Services to formulate ideas of how to promote the ODU library in ways that fulfill its mission and vision.
  • Creatively devise signage, displays, bookmarks, brochures, flyers, and other promotional materials.
Spangler Learning Center Building
  • Follow pre-determined procedures for both opening and closing the Spangler Learning Center.
  • Monitor the behavior of patrons utilizing the building to prevent theft and/or destruction of library materials and equipment.
  • Work with ODU Public Safety Officers when there is a safety concern, building issue, emergencies, or patrons that need assistance from Public Safety (escorts, lost and found, etc.)
Other Duties
  • Cover extended hours during times that Access Services needs additional supervisory presence (when building is open extended hours, mid-terms, finals-weeks, other’s vacations, etc.)
  • Cooperation with library and building staff to ensure efficient operation of the library department and of Spangler Learning Center.
  • With direction from the Access Services Coordinator, initiate and manage special projects.
  • Serve as a team member of the library staff.
  • Other duties as assigned.
Qualifications:
  • High School Diploma or Equivalent.
  • Computer experience: Familiarity with Microsoft Office Required.
  • Working relationships: Ability to establish and maintain effective working relationships with students, faculty, staff, and administrators.
  • Team work: Ability to work as a team member to establish agreed upon goals and to share a common purpose that is service oriented.
  • Strong communication skills, both verbal and written.
  • Strong organizational skills.
  • Flexibility and adaptability: Willingness to work in changing environment to meet the needs of the patrons.  Flexibility with schedule, a plus.
  • Experience with online library systems preferred.
  • Able to use math to add, subtract, multiply or divide and may work with fractions, decimals, or percentages.
Additional Information:
 
This job description is not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the position.  It is, instead, a description of the essential elements of the position.
 
 
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