Contract Administrator 2013

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Job Title:                     Contract Administrator/Merchant Processing Specialist

Report To:                   Operations Manager

FLSA Status:               Non-Exempt    

Department:                Operations

 

Summary: This position processes applications with speed, quality, and a high service level in order to be efficient at the respective duties.  This includes preparing contracts for implementation of the Merchant Cash Advance and Merchant Processing partners.

 

Essential Duties and Responsibilities include the following:

·        Communicate daily with merchants, sales support, sales force and sales managers;

·        Track and maintain processing applications and other related documents to insure accurate retention of records;

·        Organize and maintain merchant services documents and files correspondence and other related records;

·        Review and analyze credit card processing applications for completeness and accuracy;

·        Perform application verification calls to all potential new merchants for quality control;

·        Obtain omitted information from applicant and/or sales representative to complete Merchant Services application;

·        Retrieves personal and business credit reports from credit bureaus through internal systems;

·        Perform merchant references to obtain eligibility standards;

·        Completes Credit Scoring of contract via internal Credit Scoring Model;

·        Perform basic underwriting tasks based upon company parameters;

·        Ensure compliance to all AMI underwriting guidelines, policies, and procedures while keeping informed of industry standards and new initiatives;

·        Analyze and maintain portfolio performance which is dependent on corporate funding base criteria and expectations;

·        Perform Underwriting adjustments to maintain eligibility guidelines and future performance criteria;

·        Review and analyze credit card processing applications for completeness and accuracy;

·        Review credit card rates with potential new customers;

·        Enter data for Merchant Services contracts via internet directly to specified processor’s underwriting department;

·        Coordinate schedules and makes appointments with merchants to download terminals;

·        Note the status regarding daily updates of a merchant’s application status into internal systems;

·        Utilize various software programs to correspond to management, sales force, and/or merchant processing partners;

·        Other duties may be assigned.

 

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


 

Education/Experience:

Some post secondary education or equivalent from an accredited college or technical school; and a minimum of 2 year experience and/or training; or equivalent combination of education and experience.

 

Language Ability:

Must have the ability to read and interpret documents such as contracts, sales agreements, memos, letters, and process and procedure documentation.

 

 

Math Ability:

They must be able to calculate figures and amounts such as discounts, commissions and percentages.

 

Reasoning Ability:

Must have the ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

 

Computer Skills:

Be proficient in utilizing spreadsheets, software, Internet software, and E-mail.  Some examples necessary are as follows:

·        Microsoft Office

·        Database Bureaus

·        EIS

·        Internet Navigation

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

The noise level in the environment is low to moderate.

 

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job the employee is regularly required to use hands to finger, handle, or feel. The employee is frequently required to walk; sit; reach with hands and arms and talk or hear. The employee is occasionally required to stand.

 

The employee is occasionally required to lift up to 30 pounds.


 
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